Privacy Policy

Last updated: 07 July 2026

This Privacy Policy explains how Flexitrade Roofing Limited, trading as Flexitrade Roofing, collects, uses and protects personal information.

References to “we”, “us” and “our” mean Flexitrade Roofing Limited. References to “you” and “your” mean website visitors, customers, potential customers and anyone who contacts us.

1. Who We Are

Company name: Flexitrade Roofing Limited
Trading name: Flexitrade Roofing
Company number: 16403789
Email: info@flexitraderoofing.co.uk
Phone: 07437 592 078

Flexitrade Roofing Limited is the data controller for personal information collected through this website and through our business communications.

2. Personal Information We Collect

We may collect the following personal information:

• Name
• Email address
• Phone number
• Address or job location
• Details of the roofing, roof repair, roofline or building work required
• Photos, videos or documents you provide to us
• Messages sent through our website, email, phone, SMS, WhatsApp, social media, Checkatrade, Google Business Profile or other third-party platforms
• Quote, invoice and payment information
• Review or feedback information
• Website usage information, such as IP address, browser type, device type, pages visited and how you interact with the website

3. How We Collect Personal Information

We may collect personal information when you:

• Submit a website contact form
• Call, text, email or message us
• Request a quote
• Book a survey, inspection or appointment
• Provide photos or details of roofing work required
• Contact us through Checkatrade, Google Business Profile, social media or another third-party platform
• Leave a review
• Use our website

4. How We Use Your Personal Information

We use your personal information to:

• Respond to enquiries
• Arrange surveys, inspections, quotes and appointments
• Provide roofing, roofline, repair and related building services
• Send quotes, invoices and service updates
• Manage customer relationships
• Keep records of work carried out
• Handle complaints, disputes or warranty queries
• Improve our website, services and customer experience
• Request reviews or feedback
• Protect our website, business and customers from fraud, misuse or security issues
• Meet accounting, tax, insurance and legal obligations

5. Lawful Basis for Using Your Information

Contract

We use your information where it is needed to provide a quote, arrange work, carry out services, manage payment or deal with related customer service matters.

Legitimate Interests

We use your information where it is necessary for the running of our business, including responding to enquiries, keeping business records, following up on previous communications, improving our services, protecting our business and managing customer relationships.

Legal Obligation

We use your information where required for tax, accounting, insurance, legal or regulatory purposes.

Consent

We may rely on consent for certain marketing activities, non-essential cookies or where you have clearly agreed to a specific use of your information.

Where we rely on consent, you can withdraw your consent at any time.

6. Who We Share Your Information With

We may share your personal information with trusted third parties where necessary, including:

• Website hosting and website form providers
• Email, phone and communication providers
• Accountants, bookkeepers and payment providers
• Suppliers and subcontractors where required to complete work
• Insurance providers
• Legal or professional advisers
• Review platforms, trade directories or lead platforms where you contacted us through them
• IT and security providers
• Regulators, authorities or courts where legally required

We do not sell personal information.

7. Third-Party Platforms

If you contact us through a third-party platform, such as Checkatrade, Google Business Profile, Facebook, Instagram or another website, that platform may also collect and use your personal information under its own privacy policy.

We are not responsible for the privacy practices of third-party websites or platforms.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary.

Typical retention periods are:

• General enquiries: Up to 24 months
• Quotes and customer communications: Up to 7 years
• Job records, invoices and payment records: Up to 7 years
• Complaint, dispute, insurance or warranty records: As long as needed to deal with the issue and protect our legal position
• Website analytics data: According to the settings of the relevant analytics or cookie tool

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to make the website work, understand how visitors use the site, improve performance and support marketing activity.

Types of cookies may include:

Essential Cookies

These are required for the website to work properly.

Analytics Cookies

These help us understand how visitors use the website, such as which pages are visited and how users move around the site.

Marketing Cookies

These may be used to measure advertising performance or show relevant adverts.

Non-essential cookies should only be used where consent has been given.

10. Marketing

We may contact existing or potential customers about relevant services where legally permitted.

You can opt out of marketing communications at any time by contacting us at: info@flexitraderoofing.co.uk

We will not sell your details to third parties for marketing purposes.

11. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or online communication method can be guaranteed to be completely secure.

12. Your Rights

Under UK data protection law, you may have rights including:

• The right to access the personal information we hold about you
• The right to ask us to correct inaccurate information
• The right to ask us to delete your information
• The right to restrict how we use your information
• The right to object to certain uses of your information
• The right to withdraw consent where we rely on consent
• The right to request a copy of your information in a portable format

To exercise your rights, contact us at: info@flexitraderoofing.co.uk

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page.